1. What does this Privacy Policy mean?
In this privacy policy (the ” Privacy Policy„), we provide you with information about what Nutrify (the ” Company”, „we”, ” us”), as the data controller, does with your personal data, for example, when you create an account, purchase goods, submit your data on the website www.nutrify.lt (the ” Website„), or when visiting the Website. All the following persons whose data is processed by the Company are referred to below as ” Clients„. The Privacy Policy also sets out certain obligations that Customers must comply with when visiting the Website.
2. What information about you do we process?
Personal Data is any information collected by the Company about a Customer that identifies a particular Customer. Such information may include, for example, the Customer’s name, address, purchase history.
Below is information on WHY we collect and use your data.
3. For what purposes do we process your personal data?
We process your personal data:
- setting up, logging in and maintaining your account;
- for drawing up a wish list;
- to save your shopping basket;
- for the purchase and sale of goods, including payment;
- for the delivery of goods;
- returns, exchanges;
- personalised direct marketing (e.g. sending newsletters and promotions, reminding you about an abandoned basket (incomplete purchase) and improving your user experience;
- to enable you to communicate with us directly online (Livechat);
- to promote the purchase of goods (publicising testimonials);
- to authenticate feedback.
For more detailed information on what personal data is processed for the purposes stated, what allows us to process it, how long we keep the data, to whom we provide it and other information you have the right to receive, please contact us at. by email to info@nutrify.lt
4. Contact us
There are several ways you can contact us: by phone, email, phone. by post, through social media accounts. We receive, review and respond to all reports ourselves. If you contact us, we may process the following data: name, surname, email address, name of the person you contact. your email address, phone number, date, your nickname used on social media networks and the text of your correspondence.
Such data will be processed in order to answer your questions. If you do not provide your contact details, you will not be contacted.
Please note that we may need to contact you by post, email, etc. by post or phone. Please notify us of any changes to your personal data.
5. Provision of data to third countries
The controller of the social media network Facebook, where we have an account, is established in a third country for which the European Commission has not adopted an adequacy decision.
The data of European Union residents published on Facebook is processed by the data controller Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland). You can find information on how to exercise your rights as a data subject at https://lt-lt.facebook.com/privacy/explanation/ and help.instagram.com/519522125107875/?helpref=uf_share. If you have any complaints about Meta Platforms Ireland Limited’s processing of your personal data or the exercise (or non-exercise) of your rights as a data subject, you have the right to lodge a complaint with the supervisory authority in charge of Meta Platforms Ireland Limited – the Irish Data Protection Commission or the State Data Protection Inspectorate.
6. Cookies
This website uses cookies. A cookie is a small file made up of letters and numbers that we store on your browser or on your computer’s hard drive with your consent. We use different cookies for different purposes. Cookies also help us to distinguish you from other users of the Website, thus providing a more pleasant experience and allowing us to improve the Website.
Most browsers allow you to reject all cookies, and some browsers only allow you to reject third party cookies. So you can take advantage of the following opportunities. However, please note that blocking all cookies will have a negative impact on the use of the Website and without cookies you will not be able to use all the services provided on the Website. For more information, see AllAboutCookies.org or www.google.com/privacy_ads.html.
Categories of cookies used:
(a) Strictly necessary cookies.
These cookies are essential for our website to work. The basis for the use of such cookies is Article 73(4) of the Law on Electronic Communications of the Republic of Lithuania. These cookies are essential for the operation of the website and cannot be disabled on our systems. These may be cookies that, for example, allow you to log in and access secure areas of our website, use the shopping cart function or email your browser to access our website. account services.
(b) Statistical cookies.
These cookies allow us to recognise and count visitors to our website and to track how visitors move around our website as they use it. This helps us to improve the performance of the website, for example by ensuring that users can easily find what they are looking for. Cookies are not intended to identify you or to influence your browsing experience while you are on the website. If you do not accept the use of these cookies, you will not be recorded in the visit statistics. The processing of data collected by these cookies is based on your consent.
(c ) Marketing cookies.
These cookies are used to collect information about how users use the Website, to ensure that offers (advertising) are provided to the user that are most relevant to their needs.
7. Disclosure of data
Except as provided in this Privacy Policy, we do not provide your personal data to any third parties.
Please note that the list of recipients or categories of recipients specified in the Privacy Policy may change, and other recipients of your personal data may arise in the course of the processing of your personal data, including personal data processors, such as intermediaries, service providers such as marketing services, IT service providers, or subcontractors. If you wish to be informed about changes in the recipients of your personal data, please notify us at the email address specified in this Privacy Policy. by post, stating in the body of the letter „I would like to be informed of a change in the recipients of my personal data, name and surname”.
8. Your rights
In this section, we provide information about your rights in relation to our processing of your personal data and when you can exercise these rights. If you would like more information about your rights or to exercise your rights, please contact us at the email address provided in this Privacy Policy. to the following postal address.
The Company will provide you with information on the action taken following your request for the exercise of your rights without undue delay, but no later than 1 (one) month after receipt of your request. Depending on the complexity of the request and the number of requests received, the deadline may be extended by a further 2 (two) months.
- Right to withdraw consent
If you have given us your explicit consent to the processing of your data, you can withdraw it at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent carried out before the withdrawal of consent.
- Right of access to your personal data
You can contact us at any time to enquire whether we process any of your personal data. If we store or use your personal data in any way, you have the right to access it. To do so, please submit a written request to us at the address set out in this Privacy Policy, confirm your identity; and observe the principles of fairness and reasonableness in making such a request.
- Right to request more information
We endeavour to provide as clear and complete information as possible and we undertake to update this Privacy Policy as and when we change the way we use personal data. However, if you have any questions about the processing of your personal data or if you do not understand the information provided, please contact us.
- Other rights
Below you can find information about your other rights:
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- You have the right to ask us to correct any inaccuracies in the data we hold. In this case, we may ask you to confirm the corrected information.
- You may request that your personal data be erased when, among other reasons, they are no longer necessary for the purposes for which they were collected.
- You have the right to request that we restrict the processing of your data, in which case we will only retain it for the purposes of compliance with legal requirements or for the defence of legal claims.
- You have the right to receive personal data in a structured, commonly used and computer-readable format and to have it transmitted to another controller where the processing is based on consent or a contract and is carried out electronically.
- You have the right to object to our use of your personal data:
- where we use such data for the purposes of our legitimate interests, but we do not have an overriding legitimate ground for continuing to use your personal data; or
- at any time when we use your personal data for direct marketing purposes. In this case, the data will no longer be used for these purposes but may be used for other legitimate purposes.
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9. Complaints
If you believe that your rights as a personal data subject have been and/or may be violated, please contact us immediately at the email address specified in this Privacy Policy. by post. We ensure that once we have received your complaint, we will contact you within a reasonable period of time to inform you of the progress of the investigation of your complaint and subsequently the outcome.
If you are not satisfied with the results of the investigation, you can lodge a complaint with the supervisory authority, the State Data Protection Inspectorate (L. Sapiegos str. 17, Vilnius, www.vdai.lrv.lt, tel. (8 5) 271 28 04, 279 1445).
10. Responsibility
You are responsible for maintaining the confidentiality of your password and the data you provide, and for any actions (data transfers, orders placed, etc.) that are carried out on our Website after logging in with your login details. You cannot disclose your password to third parties. If a third party accesses our Website using your login credentials, we will assume that you have logged in. If you lose your login details, you must inform us immediately by post, telephone, fax or email. by post.
You are responsible for ensuring that the data you provide to us is accurate, correct and complete. If the data you have provided changes, you must inform us immediately by email. by post. In no event shall we be liable for any damage caused to you as a result of you providing incorrect or incomplete personal data or failing to inform us of any changes to such data.
- Changes to the Privacy Policy
We may update or change this Privacy Policy at any time. Such updated or amended Privacy Policy will be effective upon posting on our Website.
When we update our Privacy Policy, we will notify you of what we consider to be material changes by posting them on the Website. The „Date Updated” at the bottom indicates when the Privacy Policy was last updated.
The Privacy Policy was last updated on 11.05.2023.
| Cookie name | Purpose of processing | Moment of creation | Period of validity | Nature of the cookie (necessary, statistical, marketing) | Data used | Link to third party privacy policy |
| cookielawinfo-checkbox-non-necessary | Protecting your consent to the use of cookies | On entering the page | 7 days | Required | Unique identifier | |
| cookielawinfo-checkbox-necessary | Protecting your consent to the use of cookies | On entering the page | Until the end of the session | Required | Unique identifier | |
| _ga | To store and count page views | Each time you visit the website | 7 days | Statistical | Randomly generated identification number | https://policies.google.com/privacy?hl=en |
| _gid | A cookie is used to distinguish between users | Each time you visit the website | 24 hours | Statistical | User’s browsing habits/path | https://policies.google.com/privacy?hl=en |
| _gat | Distinguish between real requests and computer-generated requests | On entering the page | Until the end of the session | Statistical | Unique identifier | https://policies.google.com/privacy?hl=en |
| _fbp | Used by Facebook (Meta Platform Inc.) to provide advertising products, such as real-time offers from third-party advertisers. | On entering the page | 3 months. | Marketing | Browsing device information | https://www.facebook.com/privacy/explanation |
| omnisendAnonymousID | Captures the actions of an unrecognised website visitor | On entering the page | 1 year | Marketing | Unique identifier | https://www.omnisend.com/privacy/ |
| omnisendAttributionID | Indicates from which Omnisend-generated email. the contact details of the email have been added to the website | On entering the page | 30 days | Marketing | Unique identifier | https://www.omnisend.com/privacy/ |
| omnisendContactID | Identifier of the contact in Omnisend | By filling in the Omnisend subscription form and/or coming to the website and clicking on the link in the email sent by Omnisend. the link in the email and go to the page | 1 year | Marketing | Unique identifier | https://www.omnisend.com/privacy/ |
| omnisendEmailID | For the identification of a specific email. an email clicked by a subscriber who clicked to go to the website | Clicking on the Omnisend email you sent to me will result in the following the link to the letter | 30 days | Marketing | Unique identifier | https://www.omnisend.com/privacy/ |
| omnisendSessionID | Omnisend cookie to enable and ensure the proper functioning of the services provided on the website | On entering the page | In session | Marketing | Unique identifier | https://www.omnisend.com/privacy/ |
| omnisendCartProducts | For viewing the contents of a basket during a visitor’s session | On entering the page | In session | Marketing | Unique identifier | https://www.omnisend.com/privacy/ |
11. Table of personal data
| Purpose of processing | Processed data | Legal basis | Storage period | Data recipients | Transfers to third countries | Notes |
| Creating, logging in and maintaining an account | Name, surname
Login name El. postal address Password Date of last visit Date of last login |
Contract
GDPR 6 pp. 1 d. b p. |
5 m. | No provision of data | No transfer foreseen | You have the right to data portability |
| Compiling a wish list | Your selected favourite products and their price | Consent
GDPR 6 pp. 1 d. a p. |
30 calendar days from the creation of the wish list until withdrawal of consent | No provision of data | No transfer foreseen | You have the right to withdraw consent and the right to data portability |
| Preserving your shopping basket | Selected products | Consent
GDPR 6 pp. 1 d. a p. |
Until you remove and clean the basket yourself | No provision of data | No transfer foreseen | You have the right to withdraw consent and the right to data portability |
| Purchase and sale of goods, including payment | The buyer is a natural person:
Name, surname Telephone No. El. postal address Information about the item ordered (type, size, quantity, price) Payment information (amount paid, date of payment, method of payment) The buyer’s legal representative: Name, surname Responsibilities Name of company represented |
Contract formation and enforcement
GDPR 6 pp. 1 d. b p. |
10 m. | No provision of data | No transfer foreseen | Payment details are also obtained from the payment institutions: name, amount paid |
| Delivery of goods | Name, surname Delivery address
Additional information required for the presentation, submitted in free form Consignment number |
Contract formation and enforcement
GDPR 6 pp. 1 d. b p. |
10 m. | Couriers | No transfer foreseen | You have the right to data portability |
| Returning, exchanging goods | Purchase by creating an account:
Name, surname Address, bank details and account number (if you are requesting a refund for a returned item), details of your request, proof of purchase, details of the item you wish to exchange for |
Contract formation and enforcement
GDPR 6 pp. 1 d. b p. |
10 m. | Cleaning facilities | No transfer foreseen | You have the right to data portability |
| Buying as a guest (without creating an account):
Name, surname Order number The last three digits of the telephone number given at the time of purchase Free return code provided bank details and account number (if you are requesting a refund for a returned item), details of your request, proof of purchase, details of the item for which you wish to exchange |
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| Direct marketing (e.g. to send newsletters and advertising, remind you of an „abandoned” basket (incomplete purchase) and improve the user experience | Name, surname
Telephone No. El. postal address Information on an incomplete procurement Purchase history (if you accept personalised direct marketing) Date of birth (we’ll send special birthday offers) Information you have provided about what you will do for yourself today (to personalise our communication with you) |
Consent
GDPR 6 pp. 1 d. a p. |
5 m. from the date of consent or until withdrawal of consent | UAB „Omnisend” | The data is transferred to a third country, the United States of America, which has not been recognised by a decision of the Commission of the European Union as providing an adequate level of protection.
The data is transferred in accordance with the European Commission’s Standard Data Protection Clauses, which form part of the contract for the processing of personal data. You can access it here: https://www.omnisend.com/data-processing-agreement/. |
You have the right to withdraw consent |
| Name, surname Telephone No.
El. postal address Purchase history (so that we can only offer similar products) |
Legitimate interest
GDPR 6 pp. 1 d. p. f. (where you are our customer and have not objected to receiving our direct marketing communications) |
1 m. after the last purchase of the goods | You have the right to object to the processing of personal data | |||
| Live online chat | Name
El. postal address |
Consent
GDPR 6 pp. 1 d. a p. |
Until the question is answered | No provision of data | No transfer foreseen | You have the right to withdraw consent |
| Sales promotion (publicising reviews – sending emails) | Name
Testimonial |
Consent
GDPR 6 pp. 1 d. a p. |
Until withdrawal of consent | El. shop visitors | No transfer foreseen | You have the right to withdraw consent |
| Authenticating feedback | Name, surname, product purchased, email. postal address | Legitimate interest
GDPR 6 pp. 1 d. f p. |
Until the review is published | No provision of data | No transfer foreseen | You have the right to disagree |
